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Improving tourism and hospitality services [[electronic resource] /] / Eric Laws
| Improving tourism and hospitality services [[electronic resource] /] / Eric Laws |
| Autore | Laws Eric <1945-> |
| Pubbl/distr/stampa | Cambridge, MA, : Cabi Pub., 2004 |
| Descrizione fisica | 1 online resource (221 p.) |
| Disciplina | 910/.68 |
| Soggetto topico |
Consumer satisfaction
Hospitality industry Tourism |
| Soggetto genere / forma | Electronic books. |
| ISBN | 0-85199-044-4 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910458423103321 |
Laws Eric <1945->
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| Cambridge, MA, : Cabi Pub., 2004 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Improving tourism and hospitality services [[electronic resource] /] / Eric Laws
| Improving tourism and hospitality services [[electronic resource] /] / Eric Laws |
| Autore | Laws Eric <1945-> |
| Pubbl/distr/stampa | Cambridge, MA, : Cabi Pub., 2004 |
| Descrizione fisica | 1 online resource (221 p.) |
| Disciplina | 910/.68 |
| Soggetto topico |
Consumer satisfaction
Hospitality industry Tourism |
| ISBN | 0-85199-044-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910784629203321 |
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Laws Eric <1945->
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||
| Cambridge, MA, : Cabi Pub., 2004 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Improving tourism and hospitality services [[electronic resource] /] / Eric Laws
| Improving tourism and hospitality services [[electronic resource] /] / Eric Laws |
| Autore | Laws Eric <1945-> |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Cambridge, MA, : Cabi Pub., 2004 |
| Descrizione fisica | 1 online resource (221 p.) |
| Disciplina | 910/.68 |
| Soggetto topico |
Consumer satisfaction
Hospitality industry Tourism |
| ISBN | 0-85199-044-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Intro -- Contents -- Figures -- Tables -- Case Studies -- Acknowledgements -- Introduction -- 1 Service quality in tourism and hospitality -- 2 Tourism and hospitality service quality research -- 3 Analysing service experiences in tourism and hospitality -- 4 Tourism and hospitality service delivery systems -- 5 Service quality and tourist satisfaction -- 6 Marketing tourism and hospitality services -- 7 Improving tourism and hospitality service systems -- 8 The management of tourism and hospitality organizations -- Appendix: Slides for a management development workshop -- Bibliography -- Index. |
| Record Nr. | UNINA-9910823090103321 |
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Laws Eric <1945->
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| Cambridge, MA, : Cabi Pub., 2004 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Managing tourism and hospitality services [[electronic resource] ] : theory and international applications / / edited by B. Prideaux, G. Moscardo, E. Laws
| Managing tourism and hospitality services [[electronic resource] ] : theory and international applications / / edited by B. Prideaux, G. Moscardo, E. Laws |
| Pubbl/distr/stampa | Wallingford, : CABI, 2006 |
| Descrizione fisica | 1 online resource (355 p.) |
| Disciplina | 647.94068 |
| Altri autori (Persone) |
LawsEric <1945->
MoscardoGianna PrideauxB (Bruce) |
| Soggetto topico |
Hospitality industry - Management
Tourism - Management |
| ISBN |
1-280-73583-X
9786610735839 1-84593-015-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
""Contents""; ""Contributors""; ""List of Figures""; ""List of Tables""; ""PART I � MANAGING CUSTOMER SATISFACTION""; ""1. Quality and Service Management Perspectives""; ""2. Convention Delegates � The Relationship Between Satisfaction with the Convention and with the Host Destination: A Case Study""; ""3. Issues Pertaining to Service Recovery in the Tourism and Leisure Industries""; ""4. Is Near Enough Good Enough? Understanding and Managing Customer Satisfaction with Wildlife-based Tourism Experiences""; ""5. Management of Tourism: Conformation to Whose Standards?""
""PART II � COMPETITION AND COLLABORATION""""6. Tiscover � Development and Growth""; ""7. Co-branding in the Restaurant Industry""; ""8. Airline Service Quality in an Era of Deregulation""; ""PART III � SERVICE DESIGN AND IMPROVEMENT""; ""9. Service System: A Strategic Approach to Innovate and Manage Service Superiority""; ""10. Marketing Tourism Online""; ""11. Guidelines for Professional Activity Services in Tourism � A Discussion About the Quality of a Tourist Experience Product""; ""12. Tourism Development: Hard Core or Soft Touch?""; ""13. Quality Management for Events"" ""14. CAVIAR: Canterbury and Vladimir International Action for Regeneration � A Case Study of Techniques for Integrated Marketing, Service Quality and Destination Management""""PART IV � MANAGING STAFF�CUSTOMER RELATIONS""; ""15. Emotional Labour and Coping Strategies""; ""16. Service Ethics for Ecotourism Guides""; ""17. Effective Management of Hotel Revenue: Lessons from the Swiss Hotel Industry""; ""18. Service Management in a World Heritage Area � Tourists, Cultures and the Environment"" ""19. The Relationship Between Airline Cabin Service and National Culture: A Cabin Crew Perspective""""20. Considerations in Improving Tourism and Hospitality Service Systems""; ""PART V � RESEARCHING TOURISM AND HOSPITALITY SERVICE MANAGEMENT""; ""21. The Role of Research in Improving Tourism and Hospitality Services: Measuring Service Quality""; ""22. Service Quality at the Cellar Door: A Lesson in Services Marketing from Western Australia�s Wine-tourism Sector""; ""23. Using the Critical Incidents Technique to Understand Service Quality in Tourist Accommodation"" ""24. Factors of Satisfaction: A Case Study of Explore Park""""25. The Value of a Benchmarking Approach for Assessing Service Quality Satisfaction in Environmental Tourism""; ""26. The Development and Tracking of a Branding Campaign for Brisbane""; ""27. The Rasch Model Applied to Customer Satisfaction in Marbella""; ""PART VI � CONCLUSION""; ""28. Researching and Managing Tourism and Hospitality Service: Challenges and Conclusions""; ""Index""; ""A""; ""B""; ""C""; ""D""; ""E""; ""F""; ""H""; ""I""; ""L""; ""M""; ""N""; ""O""; ""P""; ""Q""; ""R""; ""S""; ""T""; ""V""; ""W""; ""Y"" |
| Record Nr. | UNINA-9910446334303321 |
| Wallingford, : CABI, 2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Tourist destination governance [[electronic resource] ] : practice, theory and issues / / edited by Eric Laws ... [et al.]
| Tourist destination governance [[electronic resource] ] : practice, theory and issues / / edited by Eric Laws ... [et al.] |
| Pubbl/distr/stampa | Cambridge, Mass., : CAB International, c2011 |
| Descrizione fisica | 1 online resource (236 p.) |
| Disciplina | 910.68 |
| Altri autori (Persone) | LawsEric <1945-> |
| Soggetto topico | Tourism - Management |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-283-15578-8
9786613155788 1-84593-831-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Contents; Contributors; Figures; Tables; Foreword; 1 Tourist Destination Governance: Practice,Theory and Issues; Part I; Part II; Part III; Index |
| Record Nr. | UNINA-9910461611103321 |
| Cambridge, Mass., : CAB International, c2011 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Tourist destination governance [[electronic resource] ] : practice, theory and issues / / edited by Eric Laws ... [et al.]
| Tourist destination governance [[electronic resource] ] : practice, theory and issues / / edited by Eric Laws ... [et al.] |
| Pubbl/distr/stampa | Cambridge, Mass., : CAB International, c2011 |
| Descrizione fisica | 1 online resource (236 p.) |
| Disciplina | 910.68 |
| Altri autori (Persone) | LawsEric <1945-> |
| Soggetto topico | Tourism - Management |
| ISBN |
1-283-15578-8
9786613155788 1-84593-831-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Contents; Contributors; Figures; Tables; Foreword; 1 Tourist Destination Governance: Practice,Theory and Issues; Part I; Part II; Part III; Index |
| Record Nr. | UNINA-9910527624703321 |
| Cambridge, Mass., : CAB International, c2011 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Tourist destination management : issues, analysis and policies / Eric Laws
| Tourist destination management : issues, analysis and policies / Eric Laws |
| Autore | Laws, Eric |
| Pubbl/distr/stampa | London : Routledge, 1995 |
| Descrizione fisica | XVII, 208 p. ; 21 cm |
| ISBN | 0-415-10591-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-990004000480403321 |
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Laws, Eric
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| London : Routledge, 1995 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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